Confident Steps – Privacy Policy
This Privacy Policy describes how Confident Steps (“we,” “our,” “us”) collects, uses, stores, and protects your information when you visit our website https://www.confidentsteps.com.np/ or participate in our programs, including the Confident Speaking Club and related services.
By accessing our website, registering for our programs, or using our services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
- Personal Information
When you register, enroll, contact us, or participate in our programs, we may collect:- Full name
- Email address
- Phone number
- Billing and payment details
- Educational or professional background (if voluntarily provided)
- Profile photo (if applicable)
- Session Related Information
For programs such as Confident Speaking Club:- Video and audio recordings of live sessions
- Screenshots or photographs taken during sessions
- Chat messages and shared materials during sessions
- Automatically Collected Information
When you visit our website:- IP address
- Browser type
- Device information
- Pages visited
- Cookies and usage data
2. How We Use Your Information
We use your information for the following purposes:
- To provide and manage our programs and services
- To communicate with you regarding sessions, updates, and announcements
- To process payments and manage memberships
- To improve our services and learning experience
- For quality assurance and internal training
- For marketing and promotional purposes, including sharing session highlights, testimonials, and media content
- To comply with legal obligations
3. Recording and Media Consent
As outlined in the Confident Speaking Club Terms and Conditions:
- Sessions may be recorded for quality improvement, training, and promotional purposes.
- Screenshots, short video clips, or photos may be used on official Confident Steps platforms, including social media and promotional materials.
By enrolling in our programs, you consent to such recording and usage.
If you do not wish to appear in promotional materials, you must inform us in writing prior to your participation.
4. Confidentiality
We are committed to maintaining a safe and respectful learning environment.
While we encourage all members to respect confidentiality, Confident Steps cannot guarantee that other participants will maintain confidentiality. However, we take reasonable measures to enforce our community standards.
We will not disclose your personal information to third parties except:
- With your consent
- For payment processing
- When required by law
- To protect our legal rights
5. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to:
- Enhance user experience
- Analyze website traffic
- Improve functionality
You may disable cookies through your browser settings, although this may affect certain features of the website.
6. Data Storage and Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal data.
However, no method of electronic transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
7. Data Retention
We retain personal information:
- For as long as necessary to provide our services
- For legitimate business purposes
- To comply with legal obligations
Recorded session materials may be retained indefinitely unless otherwise requested.
8. Your Rights
Subject to applicable law, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate data
- Request deletion of your personal data
- Withdraw consent for certain uses
- Opt out of marketing communications
Requests can be submitted via email at: confidentstepsnepal@gmail.com
9. Third Party Services
We may use third party service providers for:
- Payment processing
- Email marketing
- Online meeting platforms such as Zoom
- Website hosting
These providers have their own privacy policies, and we are not responsible for their independent practices.
10. Children’s Privacy
Our services are not directed toward children under the age of 13 without parental consent. We do not knowingly collect personal information from children without proper authorization.
11. International Data Transfers
If you access our services from outside Nepal, you understand that your information may be processed and stored in locations where our service providers operate.
12. Changes to This Policy
We reserve the right to update or modify this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.
Continued use of our services after changes constitutes acceptance of the updated policy.
13. Contact Information
If you have any questions regarding this Privacy Policy or your data, please contact:
Confident Steps
Website: https://www.confidentsteps.com.np/
Email: confidentstepsnepal@gmail.com
Phone: +977 9709167338